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Nice to see you on our website www.sausha.shop  (hereinafter referred to as the "Home Page"). The owner of the website is SIA "Eye Couture" (hereinafter "the company"), registration no. 40203058067; Rīga, Brīvības Gatve 356. If you have any questions regarding the use of the website or the terms, please contact us using  contact form or by writing to us by e-mail - sausha.edu@gmail.com. The content of the website is the property of the company, the republishing or use of any information must be agreed with the company. All rights reserved.

In order to ensure convenient and unambiguous shopping, we have prepared a distance contract (see below), which stipulates our mutual cooperation.

Elleebana Latvija and the SAUSHA studio team wish you a pleasant shopping!

General  Regulations

Delivery

1. We will process the ordered product within 1-2 WORKING days.

If you place an order OUTSIDE: The order will be processed during the store's opening hours. The purchase receipt / check / invoice will be sent by e-mail.  Orders are not processed on public holidays. 

Working hours PP 10: 30-15: 30; S-SV- closed

2.  At the time of purchase, in the "" my basket "section, you will be able to choose one of the options for receiving the product: delivery of the goods to your chosen OMNIVAS parcel terminal.

3.  Delivery is made only within the Republic of Latvia. Products are not shipped outside Latvia. If you want to buy Elleebana products outside Latvia, contact the representatives of that country.

 

4. The seller sends the goods to Omniva LV courier on working days 2-3  within days from the moment the Seller has received payment for the order in his bank account.


5. In urgent cases, if the Buyer needs a faster dispatch / delivery, the Buyer shall inform the Seller in time to agree on the possibilities to make a faster dispatch / delivery.

 

6. Delivery costs depend on the type of delivery chosen by the Buyer, the available delivery methods are:
- Delivery using OMNIVA LV parcel terminal, price - 3.00 EUR;

7. In cases where the Buyer wishes to receive an order using another method of delivery, then the Buyer must coordinate it with the Seller.

8. In cases where the dispatch of the products was delayed, the Seller shall immediately inform the Buyer of the delay in delivery of the order.


9. The Seller shall not be liable for delays in the delivery of goods related to the delay of the delivery service provider selected by the Buyer.

General terms

1. By opening and using a website  www.sausha.shop , the user acknowledges that he has read these Terms, understands and agrees to abide by them without restrictions or conditions.

2. These Terms and Conditions determine the purchase of Goods in the Online Store by making purchases on the Website, as well as determine the legal relationship between the Seller and the Buyer.


3. The Regulations have been developed and the legal relations between the Seller and the Buyer are regulated in accordance with the regulatory enactments of the Republic of Latvia.


4. The Seller has the right to change these Terms at any time. Amendments and supplements to the Terms are available on the website. Amendments or supplements to the Terms shall enter into force on the date of their publication on the Website, unless the Terms provide otherwise.


5. If the Seller has amended or supplemented the Terms, then the previously placed Order is executed and the Goods are delivered according to the Terms that were in force on the day when the Buyer made the Order and received the Order confirmation.


6. The Seller has the right to change the prices of the Goods at any time (in accordance with the legislation), unless the Terms provide otherwise. At the time the Buyer places an Order, the Buyer may rely on the prices of the Goods indicated on the Website, however, if the prices of the Goods have changed between the execution of the Order and payment, the Buyer will be bound by the prices of the Goods.


7. By confirming and paying for the Order, the Buyer clearly and unequivocally confirms that he has agreed to enter into and enter into a Distance Agreement with the Seller, in accordance with the legislation of the Republic of Latvia in force. The Buyer undertakes to fulfill the obligations of the Distance Agreement and confirms that he is a capable natural person or a legal person with legal capacity.


8. The distance contract is valid until the obligations of the contracting parties are fully fulfilled.


9. The Seller provides the content of the website and provides services in accordance with the Terms.

Product, product ordering and payment procedure

1.Product

1.1. The images of the Goods placed on the website are for illustrative and informative purposes only. 

1.2. In some cases, the packaging of the Goods may differ from the packaging shown on the website.
1.3. The expiry date, batch number and manufacturer of the goods to be used are indicated on the packaging.
1.4. The manufacturer's warranty is valid if the buyer can present:
(1.) Proof of purchase (check or bill of lading).
(2.) Fill in the manufacturer's warranty card.
1.5. In order to receive the manufacturer's warranty services, the Buyer needs to deliver the product to one of the Stores. The costs related to the transportation of the goods shall be borne by the Buyer.
1.6. The manufacturer's warranty does not cover accessories, consumables, batteries and accessories with limited resources.
1.7. The Seller shall not be liable for the impact of the use of the Goods on the health, safety and life of the Buyer.
1.8. During the winter period, the storage and transportation temperature regime is set for certain Goods.
1.9. The Product Catalog, Product Descriptions, Product Photos and other data placed on the Website are the property of the Seller and the Seller owns the author's property and personal copyright to any information posted on the Website. Copying, reproducing, republishing, transferring to third parties, modifying or otherwise using any information or photographs on the Website without the permission of the Seller as owner is prohibited, for which the infringer is liable for all damages caused to the Seller.

2.Cena

2.1. The Seller undertakes to sell and deliver the goods to the Buyer in accordance with the order made in the online store;
2.2. A general description of the goods, composition, packaging and method of delivery is described for each product individually. The seller informs that the product information is subject to change without notice;
2.3. In cases when the ordered product is not available or there are problems with delivery, the Seller shall inform the Buyer thereof within one business day;
2.4. The colors of products in life may differ from those displayed on the Internet due to monitor settings;
2.5. Product prices are shown separately for each product. The Seller informs that the prices in the online store are changing, the price can be changed by the Seller without notice;
2.6. The price of the goods is indicated in euros (EUR) without value added tax in the amount of 21%.
2.7. The price of the product includes the delivery fee to the Seller's Store.
2.8. The price of the Goods does not include the fee for delivery of the Goods to the address indicated by the Buyer. The delivery fee is applied in addition to the price of the Goods, and the delivery fee of the Goods depends on the place of delivery chosen by the Buyer.  

3. Ordering 

3.1. To place an order in the online store, the Buyer selects the goods, their size or one of the available variations and adds them to the shopping cart. To confirm the order, the Buyer selects the option - Order;
3.2. The buyer is personally responsible for the correctness of the delivery data;
3.3. The ordered Goods are delivered to the Buyer in a transport package - in a cardboard box or in a padded postal envelope. Upon receipt of the Goods, the Buyer confirms the fact of receipt of the Goods. 
3.4. The Buyer is obliged to immediately check the conformity of the delivered Goods to the Order (type, code, volume, quantity) and to notify the Seller without delay without delay.
3.5. From the moment of receipt of the Goods, the Buyer is responsible for the quality and safe storage of the Goods.


4. Payment of the order

4.1. When placing an order, the Buyer receives an invoice with the company's details and transaction details in the e-mail specified in the order;
4.2. The invoice is prepared electronically and is valid without a signature;
4.3. The buyer pays for the order by bank transfer;
4.4. Fees (interbank commission, etc.) related to the transfer  The Seller is covered by the Buyer;
4.5. The Seller starts the production of the order only if the Seller has received money for the order in his bank account.

Exercise of the right of withdrawal, incorrectly delivered
and return and replacement of damaged goods

1. Right of withdrawal

The Buyer, in accordance with the Consumer Rights Protection Law of the Republic of Latvia and Regulations No. 255 of the Cabinet of Ministers of the Republic of Latvia, may exercise the right of withdrawal and withdraw from the concluded distance contract and delivered Goods within 14 calendar days.
1.1. Restrictions on the exercise of the right of withdrawal:
1.1.1. Paragraph 22 of Cabinet Regulation No. 255 of 20 May 2014 “Regulations on Distance Contracts” stipulates that the consumer may not exercise the right of withdrawal if:
(1) The buyer has opened the packaging of a product which, due to health and hygiene reasons, cannot be returned (hygiene products, cosmetics, etc.);
(2) The packaging of the goods is opened and / or damaged (soiled, scratched, torn, crumpled, damaged labels, etc., the validity period of which will be shortened from the moment of its opening);
(3) The term for the exercise of the right of withdrawal specified in legislation has expired for the product.
(4) Due to its properties, the product has been irretrievably mixed with other things after delivery
1.2. Procedure for exercising the right of withdrawal:
1.2.1. The Buyer shall inform the Seller in writing about the exercise of the right of withdrawal within 14 days from the receipt of the ordered Goods by sending a completed withdrawal form, which can be obtained on the Internet at the following address:
  http://likumi.lv/ta/id/266462-noteikumi-par-distances-ligumu  The Buyer sends the completed form to the Seller to the e-mail address elleebanalatvija@gmail.com. The deadline is met if the Buyer sends a withdrawal form for the exercise of the right of withdrawal to the Seller before the expiry of the right of withdrawal.
1.2.2.
  The Buyer shall return the goods to the Seller or service provider or hand them over to the Seller without undue delay, but not later than within 14 days after sending the Seller a withdrawal form for the exercise of the right of withdrawal. The deadline is met if the product is returned before the 14-day deadline.
1.2.3.
  The Seller shall reimburse the Buyer for the payments received from the Buyer, including delivery costs (except for additional costs incurred due to the Buyer's choice of delivery method other than the cheapest standard delivery method offered by the Seller) within 14 days from the Seller's receipt of the Buyer's completed Refusal Form. (decision to withdraw from the contract) and when the Seller has received back the Goods from which the Buyer refuses. The purchase fee is refunded with the type of payment instrument used in the original transaction, unless the Buyer and the Seller have agreed otherwise. 
1.2.4. If the purchase of the returned Goods provided the Buyer with the receipt of the gift product (eg a gift for the purchase amount or the purchase of a certain product), the Buyer returns the gift received to the Seller together with the Product. If the Buyer has not returned the gift product, then the value of this product is deducted from the refundable purchase price of the returned Goods.
1.2.5. The Seller has the right to withhold payment until it has received from the Buyer the Goods from which the Buyer wishes to refuse, as well as not to make a refund if any of the cases specified in Clause 1.1.2 occurs.

2. Quality of goods and return and replacement of incorrectly delivered goods.  

2.1. The expiration date of the Goods and the manufacturer are indicated on the packaging of the Goods.
2.2. When opening the packaging of the Goods, the Buyer is obliged to check whether the Goods specified in the Order have been delivered and whether the ordered type and number of the Goods have been delivered, whether the Goods are not defective or otherwise damaged. The Buyer must also check the appearance of the Goods packaging for damage to the Goods packaging.
2.3. Upon receipt of the Goods, the Buyer is responsible for maintaining the quality and safety of the Goods during the period of exercising the right of withdrawal. In order to exercise the right of withdrawal, the Goods must be unused, undamaged and in their original appearance (with unremoved and undamaged labels, torn tear films, etc.). The Buyer is responsible for the decrease in the value of the Goods if the Goods have been used for a purpose for which they are not intended.
2.4. Before using the Goods, the Buyer is obliged to carefully read the information on the Product label or the Product packaging, as well as to get acquainted with the Product instructions for use. If the Buyer has not followed the instructions for use of the Product, the Buyer loses the right of Withdrawal, loses the right to file a Consumer claim or use the warranty of the Manufacturer of the Goods.
2.5. If due to the fault of the Seller, the Buyer has received the wrong Product (product or volume not in accordance with the Order), the costs of returning and exchanging the Goods shall be borne by the Seller, provided that the Buyer has followed the procedure for receiving the Goods and The Seller shall ensure the exchange of the Goods within 3 working days from the moment of returning the erroneously sent Goods to the Seller's store.
 
2.6. If the Goods received by the Buyer have been damaged during delivery, the Buyer is obliged to send a notice to the Seller (with a description of the damage, order number, name of the Goods) and attach a photograph of the damaged postal packaging and the Goods. The Exchange of goods is provided by the Seller within 3 working days.
2.7. In case of any questions or uncertainties, please contact us by e-mail elleebanalatvija@gmail.com or phone no. +371 26239392 so that we can find the friendliest solution together.
 
2.8. If a manufacturing defect (defect) is detected at the time of receipt of the shipment. We accept the product if it is not used and is in the original packaging of the product. To return the product, please write to elleebanalatvija@gmail.com. It is possible to return the product to us by covering postage. When your returned product is received and its quality is checked, you will receive a confirmation e-mail about the refund of the amount of the product or a change of the product.
2.9. We reserve the right not to change the product or return the money if the purchased product is free from defects.

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